Whilst our property management team is always happy to assist, this page contains a variety of key information for tenants with regards to emergency situations and maintenance. Please email firstname.lastname@example.org or call us on 9317 7775 if you have any queries.
MAINTENANCE, REPAIRS, DAMAGE
As agreed to in the lease, please provide in writing via an email to our office at email@example.com within 3 days any maintenance, repairs or damage that you are aware of or you may render yourself liable for the costs. Once notice has been received our office will attend to the matter in order of urgency.
An emergency is defined as something that may immediately harm someone or may cause immediate further damage to the property. Please contact the Property Manager as soon as possible to report the urgent matter.
PLAN OF ACTION FOR SOME EMERGENCY SITUATIONS
Burst Gas or Water Pipe: Turn off at mains
Severe Storm Damage: Stay out of harm’s way – call SES on 1300 130 039
Break in or Theft: Call the Police on 131 444
LOSS OF KEYS OR LOCKED OUT
This is not an emergency and is the responsibility of the Tenant to organise and pay for a locksmith. If the incident occurs during office hours a duplicate set may be available from the office.
STORM DAMAGE OR STORMY WEATHER
If stormy weather is forecast we would like to remind you to have all items outside the house safely secured or stored away.
In the case of any storm damage, please send us an email to firstname.lastname@example.org and if possible provide us with photos of the damage. Please DO NOT put yourself at risk by attempting to carry out repairs or inspect damages.
In an emergency please contact the Property Manager as soon as possible to report the urgent matter. An emergency is defined as something that may immediately harm someone or may cause immediate further damage to the property.
During stormy periods the waiting period for repairs may be longer than expected.